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Terms & Conditions

The following rules and regulations contained in this document apply to all visitors and users of the www.mychemist.lk.

Product Terms

These Terms and Conditions govern your use of the mychemist.lk website (the Site) and your relationship with My Chemist Group ( we or us). Please read them carefully as they affect your rights and liabilities under the law. If you do not agree to these Terms and Conditions, please do not register for or use the mychemist.lk. Please note that to use any of the services provided on the Site, you are required to register as an authorized user on the Site.

Use of the Site

The Site is provided to you free of charge for your personal use subject to these Terms and Conditions. By using the Site you agree to be bound by these Terms and Conditions. These Terms and Conditions govern your use of the Site and all services provided in connection with these. All orders and purchases made on the Site will also be governed by the terms and conditions of My Chemist International (Pvt) Ltd and that of the Sampath Bank , relating to online payments.


We may revise the terms and conditions from time to time without notice to you.


To register with mychemist.lk you must be over eighteen years of age. You must ensure that the details provided by you on registration or at any time are correct and complete. You must inform us immediately of any changes to the information that you provided when registering by updating your personal details.

Password and security

When you register to use the Site you will be asked to create a password. You must keep this password confidential and must not disclose it or share it with anyone. You will be responsible for all activities and orders that occur or are submitted under your password. If you know or suspect that someone else knows your password you should notify us immediately (see contact detail) . However you could be held liable for losses incurred by mychemist.lk or any other party due to someone else using your password. You may not use anyone else's password at any time without the permission of the password holder.
If we have reason to believe that there is likely to be a breach of security or misuse of the Site, we may require you to change your password or we may suspend your account in accordance with paragraph 11 below.

Ordering Process

You can order after registering using your user ID and password. Once you place the order and your payment is successful you will receive acknowledgement via email notification. It will confirm the products that you have ordered.

We will not accept your order if,

Pricing and payment

Prices throughout the website are quoted in Sri Lankan Rupees (LKR) and payment can only be accepted in Sri Lankan Rupees. Delivery costs, if any, will be added to the total price of your purchase. This will be based on the location of the delivery.
The price you pay is the price of the products shown at the time you place your order, even if the price of the product has since changed.
Where an offer mentions that an item is reduced in price, eg: half-price, the discount will be calculated at checkout before any postage or packaging charges are applied.


Delivery service may not be available on certain mercantile holidays in Sri Lanka, which holidays are decided at our discretion. We deliver only within the cities as identified in the Site. Upon delivery of the goods, the person accepting the goods ordered must sign the copy of the invoice including the recipient’s name and NIC number.

Cancelling an order before the product has been sent

If you change your mind after placing an order, you can cancel it at any time before we send it. Please see the Contact us page for our telephone number. You will need to give us your order reference number to cancel your order. The payment will be refunded however not immediately.

Return Policy

If you are not satisfied with the product/s you need to notify us by contacting us within 7 days of delivery (see contact details). For products under the brand name Basicare only we would replace the product if you are not completely satisfied with it at no charge.


You may not use the Site for any of the following purposes: disseminating any unlawful, harassing, libelous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material transmitting material that encourages conduct that constitutes a criminal offence, results in civil liability or otherwise breaches any relevant laws, regulations or code of practice gaining unauthorized access to other computer systems interfering with any other person's use or enjoyment of the Site breaching any laws concerning the use of public telecommunications networks interfering or disrupting networks or web sites connected to the Site making, transmitting or storing electronic copies of materials protected by copyright without the permission of the owner.
We reserve the right to refuse to post material on the Site or to remove material already posted on the Site. You will indemnify us against all losses, liabilities, costs and expenses reasonably suffered or incurred by us, all damages awarded against us under any judgment by a court of competent jurisdiction and all settlements sums paid by us as a result of any settlement agreed by us arising out or in connection with: any claim by any third party that the use of the Site by you is defamatory, offensive or abusive, or of an obscene or pornographic nature, or is illegal or constitutes a breach of any applicable law, regulation or code of practice; any claim by any third party that the use of the Site by you infringes that third party's copyright or other intellectual property rights of whatever nature; and any fines or penalties imposed by any regulatory, advertising or trading body or authority in connection with the use of the Site by you.

Availability of the Site

Although we aim to offer you the best service possible, we makes no promise that the services at the Site will meet your requirements. We cannot guarantee that the service will be fault free. If a fault occurs in the service you should report it to the by contacting us via telephone (see below for contact details) or by email at orders@mychemist.lk, and we will attempt to correct the fault as soon as we reasonably can.
Your access to the Site may be occasionally restricted to allow for repairs, maintenance or the introduction of new facilities or services. We will attempt to restore the service as soon as we reasonably can. Access to the .Site may be monitored by us or our nominees.